IT Support Technician CV example

A free example, with real achievement bullets and the skills recruiters look for

IT Support CVs are judged on throughput as much as technical range — ticket volume, resolution rate, and the size of the environment supported turn “good with computers” into something a hiring manager can actually size up.

What recruiters look for on an IT Support Technician CV

Ticketing system named specifically (Zendesk, ServiceNow, Freshdesk), since most support teams live inside one.
Ticket volume or resolution rate, to show the pace of the environment worked in.
The scope supported — number of users, Windows vs Mac, Active Directory, networking basics.
First-line versus second-line experience, since escalation paths differ significantly.

Example achievement bullets

These are the kind of specific, quantified bullets worth building your own experience section around — adapt the structure (action → scope → result), not the exact wording, to your own background:

Good example bulletResolved an average of 35 first-line tickets per day via Zendesk with a 92% same-day resolution rate, supporting a 300-user Windows/AD environment.

Good example bulletLed the rollout of 80 replacement laptops during a hardware refresh, scheduling around user availability to keep helpdesk downtime under 15 minutes per user.

Key skills to include

Ticketing systems (Zendesk / ServiceNow)
Windows & macOS support
Active Directory
Networking fundamentals (TCP/IP, DNS, DHCP)
Hardware troubleshooting
Remote support tools
Office 365 / Google Workspace admin
Password & account management
Documentation
Customer service

Only list skills you can genuinely speak to in an interview — a skills section is a set of claims, not a wishlist.

Which template to use

Minimal or Corporate templates are a strong starting point — clean and technical, letting the systems and figures do the talking. FreeShelf renders your details live across all 250 designs, so you can compare several before deciding — there's no need to commit up front.

Free ATS Score checker included: once you've built your IT Support Technician CV in the Studio, run it through the built-in ATS Score tool to check structure and, optionally, compare it against a specific job description — entirely in your browser.

Build your IT Support Technician CV

Start from these examples and fill in your own details across 250 designs — free, no account, no watermark, nothing uploaded.

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